Shipping policy

We are pleased to offer worldwide shipping on our furniture and home decor items. This policy outlines the details of our shipping process, costs, delivery times, and other important information.

1. Shipping Destinations

We ship to addresses worldwide. However, please note that some restrictions and limitations may apply to certain destinations due to local regulations, carrier limitations, or the size and weight of our products. If we are unable to ship to your location, we will notify you as soon as possible during the order processing stage.

2. Shipping Methods and Carriers

We partner with reputable international and domestic carriers to ensure your order arrives safely and efficiently. The specific carrier and shipping method used will depend on the following factors:

• Destination: Shipping costs and delivery times vary significantly between countries.

• Product Size and Weight: Larger or heavier items may require specialized shipping services.

• Shipping Service Selected: You may have the option to choose from different shipping speeds (e.g., standard, expedited) at checkout.

• Warehouse Location: Items may ship from different warehouses.

We will provide you with tracking information once your order has shipped, allowing you to monitor its progress.

3. Shipping Costs

Shipping costs are calculated based on a combination of factors, including:

• Destination: International shipping is generally more expensive than domestic shipping.

• Package Dimensions and Weight: Larger and heavier items incur higher shipping costs.

• Shipping Method: Expedited shipping options will cost more than standard shipping.

• Insurance: The cost of shipping insurance, if selected.

The shipping cost will be clearly displayed at checkout before you finalize your purchase.

4. Estimated Delivery Times

Delivery times vary depending on the destination and the shipping method selected. The following are general estimates:

• Domestic (within Canada):

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 1-3 business days

• International:

  • Standard Shipping: 7-21 business days (or longer, depending on the destination and customs processing)

  • Expedited Shipping: 3-7 business days (or longer, depending on the destination and customs processing)

Please note that these are estimates, and actual delivery times may vary. Factors such as customs delays, holidays, and unforeseen circumstances can affect delivery. We are not responsible for delays caused by the carrier or customs.

5. Order Processing Time

Orders are typically processed within 1-3 business days of payment confirmation. During peak seasons or for custom-made items, processing times may be longer. You will be notified of any significant delays.

6. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges that may be levied by the destination country. These charges are not included in the product price or shipping cost. We recommend that you check with your local customs office for information on these charges. We are required to declare the accurate value of your shipment on customs forms. We are not responsible for any delays caused by customs processing.

7. Shipping Insurance

Shipping insurance is optional but recommended, especially for fragile or high-value items. If you choose to purchase shipping insurance, your order will be protected against loss or damage during transit. The cost of insurance will be displayed at checkout.

8. Delivery Process

• Signature Required: For some orders, particularly those containing valuable items, a signature may be required upon delivery. This is to ensure that your order is delivered securely.

• Delivery Attempts: The carrier will typically make multiple delivery attempts. If delivery is unsuccessful, the package may be held at a local post office or carrier facility for a limited time. It is your responsibility to arrange for pickup or redelivery.

• Address Accuracy: It is the customer's responsibility to provide a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. Any additional fees incurred due to address errors may be charged to the customer.

9. Damaged or Lost Shipments

• Damaged Items: If your order arrives damaged, please contact us within [48] hours of delivery. Provide photos of the damaged item and the packaging. We will work with the carrier to file a claim and arrange for a replacement or refund.

• Lost Shipments: If your order is lost in transit, please contact us. We will work with the carrier to track down the package. If the package cannot be located, we will arrange for a replacement or refund, according to our internal policies and the carrier's policies.

10. Returns Due to Shipping Issues

If an order is returned to us due to an issue with the shipping address provided by the customer (e.g., incorrect address, undeliverable address) or due to failure to pay customs duties, the customer will be responsible for any additional shipping charges incurred to reship the order. A restocking fee may also apply.

11. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all orders placed after the date of posting.

12. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

• Email: shopnewelegance@gmail.com